Our support team can help with questions about games, payments and active promotions, as well as account-related issues or technical concerns. If something is not working as expected, or you would like to share general feedback, choose the contact channel that suits you. Live chat is useful for quick questions, while email lets you explain an issue in more detail. You can also call during the hours listed below. Please never share your password with support.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone support number | +44 20 7946 0832 |
| Live chat support | Available through the website, 24/7 |
| Customer support working hours | Live chat and email: 24/7; phone: Mon-Fri, 09:00-18:00 |
| Affiliate enquiries working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to contact our support team for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Please use a clear subject line and include up-to-date contact details so we can identify your request and respond without unnecessary delays. Attach any relevant documents to your message when needed.
Contact Form
Response Time
Our support team is available around the clock through live chat and email. Live chat is usually the quickest option for straightforward questions. Most support requests are answered within one business day. More complex issues, such as account verification or payment checks, may take longer depending on their nature. We’ll keep you updated if further review is needed.
Feedback
Have an idea that could make BoaBoa easier to use? We welcome your feedback on finding games, using the mobile site, or anything else that could work better. We review suggestions carefully and use what we learn to improve our service and make the site more useful for players.